United Bank for Africa Plc (UBA) Graduate Trainee Recruitment 2018

United Bank for Africa Plc (UBA) is one of Africa's driving monetary organizations, with tasks in 19 African nations and 3 worldwide budgetary focuses: London, Paris and New York. From a solitary nation association established in 1949 in Nigeria, UBA has developed to wind up a Pan-African supplier of budgetary administrations with more than 11 million clients, through near 1000 business workplaces and touch focuses all around.

We are enrolling to fill the empty position beneath:

Employment Position: Graduate Trainee-CSO

Reference No: GTLAG001

Area: Lagos

Contract Type: Permanent

Employment Functions: Banking

Businesses: Banking/Finance and Investment

Employment Objective

To guarantee the business office gives amazing quality managing an account administration to all clients.

To keep up contact with new and existing clients on routine record administration exercises.

To draw in clients in strategically pitching of the bank's items and administrations including E-deals

Part and Responsibilities

Client Relations Management/Sales:

Proactively create customer connections, expect and give answers for customer needs and give high need to customer fulfillment.

Precisely evaluate the hazard profile, reasonableness and fittingness of customers when promoting the banks items and administrations by keeping up an exact and up and coming call report, KYC database.

Guarantee auspicious opening of new records on the framework.

Bolster branch deals and administration group.

Check book issuance and upkeep.

Torpid record reactivation


Deal to forthcoming clients UBA's E-managing an account items, enlist new clients, and resolve related issues.

Connect with clients to strategically pitch bank items and administrations

Increment item deals, and client steadfastness by keeping up great customer relationship.

Open and keep up accounts as per the set up methods. Apply administrative necessities, for example, KYC, Money laundering Prevention systems consistently.

Achieve undertakings effectively by indicating worry for all parts of the activity, focus on detail and guarantee that yield is conveyed at the most astounding conceivable standard

Guarantee that the client's directions are appropriately affected by applying every single standard check and controls, organizing with other office including head office tasks and consistence.

Guarantee appropriate documentation for all new and existing records.

Client Service Ambassador:

Administration change

Guarantee that all stroll in clients are coordinated to the correct counters, helped with finishing exchanges, and overhauled productively.

Administration issues determination:

Incorporate and distribute consumer loyalty score day by day

Download Customers' issues from the Group Response Portal (GRP) and screen determination of issues logged against the branch through the Business Office staff

Answer all client inquiries, resolve 'on the spot' benefit issues; heighten to BOM, issues that can't be dealt with on the spot.

Line up clients with pending cases, and keep him/her educated.


Instructive Qualification:

Least Educational level - B.Sc. in any related train


Sound learning of Banking items and administrations

Great comprehension of the operational, credit and administrative dangers confronting the business

Business Development and securing


Related knowledge in saving money activities is very alluring

Significant saving money encounter ideally supporting retail clients

Deals information, ability and experience (included favorable position)

Key Skills:

Engaged, Motivated and Results Oriented

Focusing on points of interest

Great relational abilities

Quick and blunder free handling

Solid issue determination abilities

Offering and Marketing Skills

Amazing client benefit introduction

Abnormal state of uprightness

Great verbal and composed relational abilities

Selling Skills


United Bank for Africa Plc (UBA) Graduate Trainee Recruitment 2018 United Bank for Africa Plc (UBA) Graduate Trainee Recruitment 2018 Reviewed by Jedidiah Mayor on May 15, 2018 Rating: 5

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